Request Data Access
Select your role below for step-by-step instructions on requesting an ITSO data feed through Bridge Interactive.
Critical rules
- The Broker of Record must log in and accept Bridge terms before REALTORS® in the office can request a feed.
- Bridge data feeds include ITSO listing platform content only. They do not include data from other listing systems.
- If approval authority is delegated, the managing broker must already be recorded correctly on office records.
- If any party declines an agreement, it closes permanently and must be restarted from the beginning.
Prepare before
you create a request
Most delays happen before the agreement is even created. Make sure the office has the right information ready first.
- Your office can access Bridge Agreements from the Applications area on itsorealestate.ca.
- You know which party will operate the website or application: an external ATP, in-house IT, a consumer-facing website, or a back-office vendor.
- You know the feed type or types being requested: IDX, VOW, Office Active, or Back Office.
- You have the website URL, platform name, or internal application name ready for the questionnaire.
- You know whether the request may trigger a VOW fee and have internal approval for that cost before submitting.
- Requests from REALTORS® must be approved by the Broker of Record or an eligible managing broker.
- A VOW request requires an annual fee of $1,500 + HST, paid by the brokerage.
- No separate fee applies for IDX, Office Active, Back Office, or CFW requests.
- If you do not want to approve a fee-bearing request, resolve that before the agreement is executed further.
Choose the right
agreement type
There are four different agreement paths. Selecting the wrong one creates extra work and can force a restart.
| Agreement type | Use it when | Key notes |
|---|---|---|
| ITSO – Broker Authorization of ATP | A third-party technology provider operates the brokerage website or application. | The ATP must already be listed in Bridge. If not, direct the provider to contact ITSO before proceeding. |
| ITSO Brokerage Agreement – In-House | The brokerage builds or operates the solution internally with its own IT staff and no outside vendor. | After full execution, use Setup API application to create the API dataset and retrieve the generated key. |
| ITSO Consumer Facing Website (CFW) Brokerage Authorization | You are authorizing a consumer-facing destination such as a franchise website or another approved consumer site. | A separate list exists for municipal consumer-facing websites. |
| Back Office ATP Agreement | A third-party provider needs listing content for internal operational use such as accounting or management software. | Keep this separate from a public website request so the use of the feed remains clear. |
Approval sequence
at a glance
This is the simplest way to understand the agreement lifecycle and where things can stall.
Create request
Start the correct agreement and complete your section in Bridge.
Broker action
Approve or execute the broker portion, including any fee-bearing decision.
Other parties
The ATP, vendor, or other required party completes its part.
ITSO review
ITSO approval may still be required, especially for fee or setup conditions.
Technical delivery
The feed is connected by the ATP or your internal IT team.
Full workflow
Follow these steps in order when creating a new brokerage-level request or handling a pending request from a REALTOR®.
Activate the office in Bridge first
Log in to itsorealestate.ca, open Bridge Agreements from the Applications area, and accept the platform terms. This one-time action is required before REALTORS® in your office can create requests.
Decide whether to create a new agreement or approve a waiting one
From the dashboard, use Create a New Agreement to start a brokerage-level request. Use Waiting on me when Bridge already has an agreement waiting for your approval.
Select the agreement type that matches the real use case
Choose ATP, in-house, CFW, or Back Office based on who will operate the website or application and how the feed will be used. If the request came from a REALTOR®, confirm their description matches the selected agreement category.
Confirm the vendor or technical owner before accepting terms
For ATP agreements, Bridge will show the list of providers with existing ITSO agreements. If the ATP is not listed, stop and tell the provider to contact ITSO first. For in-house work, confirm which team member will handle API setup after approval.
Agree to the terms inside the selected agreement
Click Agree to Terms beside the correct option, select the required checkbox at the bottom, and click Next. If the checkbox is not selected, the button will not turn green and the workflow will not continue.
Complete the questionnaire carefully
The questionnaire is not optional. If left incomplete, the agreement stays in waiting status and other parties are not notified.
- List every feed type needed in the first answer (IDX, VOW, Office Active, or Back Office).
- Enter the website URL, application name, or other identifying details accurately.
- Confirm internally before selecting VOW because that choice triggers a brokerage fee.
- Review all answers before continuing. Later edits notify all parties.
Execute your section of the agreement
Click Next, review the next screen, then click Execute Agreement. This saves your answers and completes your section. Bridge then notifies the other required parties.
Review and act on waiting requests from REALTORS®
Use Waiting on me to see items that need your response. Check the feed type, confirm the vendor is acceptable, and ensure any fee implications are approved before continuing.
- Approve the request if the brokerage supports the feed and details are correct.
- Edit only if you are the requesting party and need to correct answers.
- Decline only when the request should not move forward. A declined agreement cannot be reopened.
Complete API setup for in-house agreements
Once the agreement is fully executed, open Setup API application. Create the API dataset, open the API settings, and retrieve the generated key for your IT staff.
Monitor status and maintain records
Open View Existing Agreements or the Existing Agreements tab to review active and historical items and confirm whether an agreement is still waiting on another party.
Feed types &
fee guidance
Use this as your decision summary when determining which feed type fits your request.
Internet Data Exchange
Use for a consumer-facing property search or listing display. If operated by an ATP, confirm the ATP agreement is the correct starting point.
Office Active
Use when you need active listings associated with the office. This is helpful where brokerage visibility needs to be maintained alongside or apart from IDX.
Virtual Office Website
Use only when the website requires the full dataset including sold and off-market history. An annual brokerage fee of $1,500 + HST applies.
Back Office
Use for internal business operations rather than a public listing website. Keep the purpose tightly defined so the agreement and technical delivery stay aligned.
Common blockers
& fixes
These are the failure points that appear most often in the workflow.